These Terms apply when you use mylopaws.com, the Mylopaws app at mylopaws.app, our WhatsApp and Instagram channels, and any Mylopaws service. By booking or ordering, you agree to them.
1. Our services
- Mylopaws Travel: pet-friendly cab rides in Bangalore and outstation.
- Mylopaws Dermacare: skin and fur therapies for pets, at our HSR Layout salon or at your home.
- Mylopaws Homes: home-style boarding, currently for cats.
- Pet pharmacy and shop: pet products and medicines, delivered in Bangalore or collected from HSR Layout.
2. Bookings and orders
Bookings are made through the Mylopaws app or our official WhatsApp numbers. A booking is confirmed only when our team confirms it with you. Orders in the shop are confirmed when payment succeeds.
3. Prices and payment
Prices are quoted before you confirm, through the app or on WhatsApp. Online payments are processed by Razorpay. Prices include applicable taxes unless we tell you otherwise. You will receive an invoice for paid orders.
4. Your pet's information
Please tell us honestly about your pet's health, vaccinations, temperament (including any aggression or anxiety), medication and allergies. We may decline or stop a service if it is unsafe for your pet, our team or other animals.
5. Dermacare is not veterinary treatment
Our therapies care for skin and fur. They do not diagnose or replace treatment by a veterinarian. If our specialist believes your pet needs a vet, we will tell you, and may decline to continue.
6. Travel
Our cabs are not veterinary ambulances. In a life-threatening emergency, contact your vet and take the fastest available route. Pets must travel on a leash, in a harness or in a carrier as our driver advises. Timings can be affected by traffic and weather; we will keep you informed.
7. Homes
Pets must be vaccinated and dewormed, and free of contagious conditions. If your pet becomes unwell during a stay, we will contact you and may take your pet to a vet; you agree to pay reasonable vet costs.
8. Prescription medicines
Prescription-only medicines are dispensed only against a valid prescription from a registered veterinarian, which you share before payment. We may refuse an order if the prescription is missing, unclear or invalid. Vaccines are not sold online.
9. Delivery
See our Shipping & Delivery Policy.
10. Cancellations and refunds
See our Cancellation & Refund Policy.
11. Our responsibility
We take care in everything we do. To the extent the law allows, our liability for any claim is limited to the amount you paid for the service or order concerned. We are not responsible for losses caused by inaccurate information about your pet, or by events beyond our reasonable control.
12. Acceptable use
Do not misuse our website, app or channels, attempt to access them without permission, or submit false bookings.
13. Suspension
We may suspend or refuse service if these Terms are breached, the law is broken, or an animal or person is put at risk. If we do this after you have paid for something we could not provide, we refund you under our Cancellation & Refund Policy.
14. Privacy
See our Privacy Policy and Data Deletion page.
15. Changes
We may update these Terms. The date at the top shows the latest version. Continuing to use our services after an update means you accept it.
16. Governing law and disputes
These Terms are governed by the laws of India. Please write to us first so we can try to resolve any issue. If we cannot, the courts at Bengaluru, Karnataka have jurisdiction, subject to your rights as a consumer to approach a consumer commission.
17. Grievance Officer and contact
customercare@mylopaws.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.