You can ask us to delete the personal data we hold about you at any time.
How to ask
Use any one of these:
- WhatsApp or Instagram: send us a message saying "Delete my data". Our assistant logs the request and a member of our team follows up.
- Email: write to customercare@mylopaws.com from your registered email, or include the phone number you used with us.
What happens next
- We confirm your request within 3 business days, and may ask you to verify that it is you.
- We complete deletion within 30 days: your contact details, pet details, conversations, saved addresses and marketing preferences.
- We confirm when it is done.
What we have to keep
The law requires us to keep some records, such as invoices and payment records, for a set period. We keep only what is required and delete it when that period ends.
Facebook and Instagram
If you signed in or messaged us through Facebook or Instagram, deleting your data with us also removes the data we received from Meta. You can also remove Mylopaws from your Facebook or Instagram settings under connected apps.